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Home » FAQ

Who is running fsbiochem.com?
fsbiochem.com is launched by Yancheng Fangsheng Imp.& Exp.Ltd. who is a leading pioneer in the ever-evolving world of international trading. China Direct Exports Inc is gathering small to mid-size manufacturers as partners who can supply quality and marketable products so we can directly offer buyer members various quality merchandise at competitive prices, minimum quantity as low as one carton, dropshipping worldwide.

What can I get as an oversea buyer member?
1. Change or update your register information

2. Get full product information, including price, shipping cost etc.
3. Send any inquiry with your specifications or design.
4. Get and manage product quotation.
5. Get and manage My Catalogue.
6. Get CDE E-catalogue
7. Order products online.
8. Make payment online
9. Get and manage export documents
10.Get product news letter

What can I get as a Chinese supplier member?
1. Change or update your register information.
2. Upload product information to our database for buyers’ choice online.
3. Receive latest product inquiry online.
4. Submit latest product quotation online.
5. Get and manage sample order online
6. Get and manage product order online

How to set up business relations with fsbiochem.com?
If you are an overseas buyer and want to do business with fsbiochem.com or if you are a manufactory and can supply marketable products at competitive price, please go htttp:www.fsbiochem.com and register as a Member.

How to update profile and change password?
If you want to update some register information, please access to htttp:www.fsbiochem.com with your username and Password and update information at My Exports.

Do you ask minimum order quantity?
Yes, we request minimum order quantity, which varies as per different item, please login website to get the requested minimum quantity of each item, but we don’t request minimum order amount, it means you can place an order as long as you meet the minimum quantity of any item shown on website.

Can I mix different items in an order?
Yes, you can mix different items in an order, but it is subject that you should reach minimum quantity of each item.

What is the Payment Terms?
In general, there are three payment ways for your choice.
1. Order total amount less than USD 5000 or Euro4000, full payment in advance.
2. Order total amount reach or more than USD 5000 or Euro4000, 50% down payment, the balance will be made before shipping.
3. Order total amount reach USD 30,000 or Euro24,000, 35% down payment, the balance will be made before shipping.

What is the Payment Method?
At present, we mainly take payment by following method:
1. by wire transit via bank - it is fast and preference way.
2. by Western Union - we can get payment immediately by western union. please show the following information to your bank:
Country: China, Payee Name:
Zhang Gui Fang(Firt name :Gui Fang,Last name:Zhang)
After your payment, please advise me your city, country, amount and the 10 digits code.
customers should pay all local handling fees and Intermediary bank handling fees. Please make sure full payment amount in our account.

What about Delivery Time?
Based on different item, delivery time varies according to quantity and sales season. fsbiochem.com usually makes delivery for hot sale merchandises in 3-10 days, make delivery for special production in 15-35 days after receiving down payment  and samples approval.

Can you accept OEM/ODM business?
Yes, on most occasions fsbiochem.com make production according to your design and request. fsbiochem.com also welcome worldwide OEM/ODM business with private brand or labels.

Can I ask Special Packing?
Yes, fsbiochem.com is willing to provide special packing subject to your bearing extra packing charge.

Are all items shown on website from stock?
Most of items on hot sales are available in stock, we will confirm if your ordered items are available once getting your order.

Can I order samples?
Yes, you can order samples for evaluation, but it is subject to following terms:
1. The sample is available in stock.
2. We will charge sample fee ,but shipping cost will be paid on buyer side.

Can you send me a catalogue?
As we update products every day, so at present we have not printed catalogue, but we can send you CDE E-catalogue as per your preference by a separate e-mail, you also can get them at My fsbiochem.com - My Catalogue if you login website www.fsbiochem.com with your username and password.

What about Duty/Tax?
You need not pay any customs duty to China when you buy these items from fsbiochem.com, but whether you need pay import duty or tax in your country, please check with your customs.

What is the price FOB China?
FOB means Free On Board, only for product price, it does not include shipping cost, insurance and import duty at your end.

What about Shipping Cost?
Shipping cost varies as per different products, quantity and shipping method, you can check basic shipping cost when you browse products online after you login website. The exact shipping cost will be confirmed after you specify products and quantity.

How to arrange Shipping?
You can make shipping by yourself and advise us the contact information of the forwarder agent in China before production completion, or you can ask fsbiochem.com to arrange shipping on behalf of yourself subject to your prepaid freight before shipping.

Do you make dropshipping?
Yes, we can make dropshipping worldwide, please check shipping cost online after you login website.

How to cover Insurance?
If you want to cover insurance on shipment, you can arrange insurance by yourself or ask fsbiochem.com to do this on behalf of yourself subject to your prepaid premium before shipping.

What is your bank account information?
If you make payment, please wire transfer money via bank to following account:
1. by wire transit via bank - it is fast and preference way.

Our T/T bank information:








A/C NO.: OSA82753293029248


I don't find the items I need, what can I do?
We have more than 10,000 pcs different items in database, we only show a part of them online, if you could not find preference items, please send us inquiry with your detailed specifications and, design and request, we will send you product information by CDE E-catalogue as per your preference.

What kind of currency can you accept?
At present, we only accept US Dollar and Euro, You can get price of each item online in the two currency online.

What country can you arrange shipping to?
We can arrange shipping anywhere as per your request, we will quote you exact shipping cost once you confirm order quantity, shipping method and detailed address

What merchandise names on these products?
Most of products with normal neutral brand name and neutral packing unless you ask OEM or ODM for larger quantity order.

What warranty do you offer for the merchandise?
1. For most products, which price from US$5 to US$20, items come with a 6 months warranty UNLESS OTHERWISE SPECIFIED, in the first 3 months, if merchandise is found to be quality defective, free replacement will be offered and shipped by sea or shipped along with next orders in original shipping method, the extra freight will be bear at our account.
2. For most products, which price higher than US$20, items come with a 12 months warranty UNLESS OTHERWISE SPECIFIED, in the first 3 months, if merchandise is found to be quality defective, free replacement will be offered and shipped by sea or shipped along with next orders in original shipping method, the extra freight will be bear at our account.

What can you do if I get a factory supplier?
Yes, if you have placed orders with your own factory supplier in China, we also can assist you in following way:
1. Arranging staff to inspect factory and check production,
2. Mixing various products from different suppliers in an order and gathering the items in the same warehouse.
3. Arranging shipping worldwide.
4. Working out quality inspection report with photos.
Usually we charge commission based on order value as per different rates. Please contact with us for details.

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